babu play's Privacy Policy
This document covers everything about how your personal information matters to us — how it is collected, stored, and kept secure.
Introduction and Scope
Purpose of This Policy
This privacy policy ("Policy") is issued by the babu play platform ("Platform", "we", "us"). It describes how your personal information is collected, used, stored, and — where necessary — shared with third parties when you use babu play's website, mobile app, or any other service.
By registering on our platform or using our services, you are considered to have accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together form the basis of our agreement with members.
Who Is Covered by This Policy
Anyone using babu play's website or mobile app from Bangladesh is covered by this Policy. You must be 21 years of age or older before using any of our services.
What Information Is Collected
babu play collects user information from various sources. The details are described below.
Registration and Identity Information
The following information is collected from you when creating an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Email address
- National ID card or passport number (for KYC verification)
- Residential address
Financial Transaction Information
Financial information required for deposits and withdrawals is collected. Deposits and withdrawals on babu play are processed through bKash, Nagad, Rocket, and bank transfer. When using these methods, your mobile wallet number or bank account details are recorded with us. For security purposes, this information is stored in encrypted form.
Technical and Usage Information
The following information is collected automatically when you use the platform:
- IP address and device identifiers
- Browser type and operating system information
- Session duration and navigation data
- Information collected through cookies and similar tracking technologies
- Betting history and gameplay logs
How Information Is Used
Service Operation and Improvement
babu play primarily uses collected information to manage your account, verify identity, and process transactions. Information is also used to:
- Ensure your security and prevent fraud
- Resolve technical issues on the platform
- Analyse user experience to build new services and features
- Meet applicable legal obligations
- Provide customer service through a 24/7 support team
Communication and Promotional Purposes
With your consent, babu play may share important updates, offers, and useful information with you. You can opt out of such communications at any time. Please note that essential account-related messages (security alerts, transaction confirmations) cannot be turned off.
Responsible Gaming Monitoring
babu play believes in responsible gaming. Information about your gaming behaviour is monitored to identify problematic gambling patterns and provide support where needed. To learn more, please read our Responsible Gaming Guidelines.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser or device. babu play uses cookies mainly for three reasons:
- Essential cookies: To maintain login sessions, security, and basic platform functions — these cannot be disabled.
- Functional cookies: To remember your language preferences, game settings, and personalised experience.
- Analytics cookies: To understand platform usage patterns and improve the quality of our services.
Most modern browsers offer cookie controls. However, disabling essential cookies may cause some platform features to not work properly.
Third-Party Analytics Tools
Analytics software may be used to measure platform performance. These tools process anonymous, aggregated data about user behaviour. Your specific identity is not revealed in this process.
Information Sharing with Third Parties
When Information May Be Shared
babu play does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:
- Payment processors: Necessary information is exchanged with bKash, Nagad, Rocket, and banking partners to complete transactions.
- Technology providers: Information is shared under contract with trusted technology partners for platform operations.
- Legal obligations: Information is disclosed as required by court orders or government directives.
- Fraud prevention: Information is verified with security partners to prevent fraudulent activity.
International Data Transfers
Some service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country. babu play ensures that such transfers are completed in accordance with appropriate data protection agreements and international standards.
Data Security Measures
Technical Security
babu play uses industry-standard security technologies to keep your information safe:
- SSL (Secure Socket Layer) encryption — for all data transmissions
- Encryption of stored data
- Regular security audits and vulnerability testing
- Two-Factor Authentication (2FA) support
- Automated monitoring to detect suspicious activity
Data Retention Period
Your information is retained for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Financial transaction records are kept for extended periods in line with regulatory requirements.
Upon account closure or after a termination request, your personal information will be deleted or anonymised as soon as reasonably possible once legal obligations have been fulfilled.
In the Event of a Data Breach
If a data breach occurs that may pose a risk to your rights or interests, babu play will notify you as soon as possible. The notice will include details of the incident, potential impact, and the steps we have taken.
Your Rights and Controls
You have significant control over your own information.
Right to Access and Correct Information
You can view the information stored in your account at any time and request corrections where needed. Contact the support team to correct any inaccurate or incomplete information.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, records kept to fulfil legal obligations are outside the scope of this right.
Right to Data Portability
You may request a copy of the structured information we hold about you. Submit a request to the support team and this will be provided where applicable.
Right to Object to Processing
You may object to promotional communications or certain types of data processing. Where the objection is valid, babu play will stop that processing.
Protection of Minors
Age Restriction
babu play explicitly prohibits anyone under the age of 21 from registering or using its services. The platform does not knowingly collect any information from minors. If we become aware that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.
If a parent or legal guardian believes their child has provided information, please notify our support team immediately.
External Sites and Third-Party Services
Limits of Responsibility
The babu play platform may occasionally contain links to third-party games or services. These external sites have their own privacy policies and babu play is not responsible for them. When you leave the babu play platform and visit another site, that site's privacy policy will apply.
Policy Changes and Updates
How Changes Are Made
babu play reserves the right to revise this privacy policy as needed. For any significant change, the "Last updated" date at the top of the page will be updated and a notification will be sent to your registered email or mobile number.
Continuing to use the platform after an updated policy is published will be considered as your agreement to the revised terms. If you disagree with a change, please inform us as soon as possible.
For a clear understanding of the overall terms of using the platform, please read our About Us page, which contains full details of our principles and how we operate.
Privacy-Related Contact
Get Support
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us. Our team is always ready to assist in both Bengali and English.
You can also check our FAQ for general answers to privacy-related questions.